Refund, Return & Cancellation Policy

Last updated: July 21, 2026

Peptide Simplified supplies products exclusively for lawful laboratory research use. Because product identity, storage conditions, handling history, and chain of custody cannot be verified after delivery, all sales are final except as expressly stated below or where applicable law requires otherwise.

Cancellations

Cancellation requests must be submitted immediately to info@peptidesimplified.com with the order number.

• An order may be cancelled only before it is submitted to fulfillment.
• Once an order has entered fulfillment, received a shipping label, or shipped, cancellation is not guaranteed and may no longer be possible.
• If a cancelled or refused shipment is returned to our fulfillment partner, any approved refund will be issued only after the return is confirmed. Original shipping costs and nonrefundable processing costs, if any, may be deducted.

Change-of-mind returns

We do not accept returns or issue refunds because a customer changed their mind, ordered the wrong item, no longer wants the product, misunderstood the product format, or is dissatisfied for a reason unrelated to a verified fulfillment error.

Do not send any product back without written return authorization. Unauthorized returns will not be accepted or refunded.

Missing, incorrect, or damaged items

Report a missing, incorrect, or visibly damaged shipment within 24 hours of delivery by emailing info@peptidesimplified.com. Include:

• The order number;
• A description of the problem;
• Clear photographs of the outer packaging;
• A clear photograph of the shipping label; and
• Clear photographs of every affected item and its label.

We will review the claim with our fulfillment partner. When a fulfillment error or shipping damage is verified, our normal remedy is prompt replacement of the affected item at no additional cost. A refund may be offered when replacement is unavailable or otherwise appropriate.

Keep all packaging and products until the claim is resolved. Failure to provide the requested evidence or reporting after the 24-hour period may prevent us from validating the claim.

Lost or delayed shipments

A carrier delay is not considered a lost shipment. Contact us if tracking has not updated for seven calendar days or the carrier marks the package delivered but it cannot be located. We may require completion of a carrier claim or delivery investigation before providing a replacement or refund.

Customers are responsible for providing a complete and accurate delivery address. Reshipping costs caused by an incorrect address, refused delivery, or failure to retrieve a package may be charged to the customer.

Approved refunds

• Approved refunds are issued to the original payment method whenever supported.
• Card and ACH refunds may take 5–10 business days to appear after processing, depending on the financial institution.
• Cryptocurrency refunds require a separately verified destination address and may be reduced by applicable network fees.
• We do not refund an order merely because a bank or payment provider takes additional time to post the credit.

Research-use notice

Products are sold only for in-vitro laboratory research. They are not medicines, drugs, dietary supplements, or cosmetics; are not intended for human or veterinary use; and must not be introduced into humans or animals. We do not provide medical advice, dosing, administration, or treatment guidance.

Questions or claims: info@peptidesimplified.com